Create Robust Integration With Leading Solutions Or Custom Application
Experience Seamless CRM Integration
CTI has become such a vital part of a contact centers to delight end customers with right information at right time for better conversations. A CRM integrated with CTI dramatically improves your calling processes and allows agent to attend calls within the CRM solution.
CTI Integration Features
Provides all information about a caller at the agent's fingertips before a call is connected.
Click to Call
Allows agents to make calls by clicking any phone number in the CRM to make a call.
Callback API is request used to send the call summary details after call completion.
How CTI Integration Increases Productivity
Your agents can handle all incoming or outbound calls from right within their CRM window.
Real Time Information
Agents get easy, automated, real-time access to customer profile information on all calls.
Faster resolution as agents have full ticket history, leading to higher customer satisfaction on calls.
Skill Based Routing
Route calls based on skill set for the customer profiles to the right team for inbound calls.
Real-time call recordings with detailed call data for easy review and optimization.
Share real-time personalized information relevant to the conversation at right time.