CRM Integrations
Create Robust Integration With Leading Solutions Or Custom Application

Experience Seamless CRM Integration

CTI has become such a vital part of a contact centers to delight end customers with right information at right time for better conversations. A CRM integrated with CTI dramatically improves your calling processes and allows agent to attend calls within the CRM solution.

CTI Integration Features

Screen POP

Provides all information about a caller at the agent's fingertips before a call is connected.

Click to Call

Allows agents to make calls by clicking any phone number in the CRM to make a call.

Callback API

Callback API is request used to send the call summary details after call completion.

How CTI Integration Increases Productivity

Single Window

Your agents can handle all incoming or outbound calls from right within their CRM window.

Real Time Information

Agents get easy, automated, real-time access to customer profile information on all calls.

Faster Resolution

Faster resolution as agents have full ticket history, leading to higher customer satisfaction on calls.

Skill Based Routing

Route calls based on skill set for the customer profiles to the right team for inbound calls.

Call Recording

Real-time call recordings with detailed call data for easy review and optimization.

Custom Response

Share real-time personalized information relevant to the conversation at right time.

Ready-Made Integrations For Leading Solution Providers

Deploy Reliable and Intelligent Contact Center Within CRM's.


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