Deliver Better Customer Experience
Scalable Inbound & Outbound Contact Center
Customer experience can make or break brand reputation for travel and hospitality companies. Digital transformation across the industry is making innovation in contact center software a critical step to remaining competitive. Now, it’s easier to deliver the level of connection and engagement consumers expect.
We Help Create a Memorable Customer Journey
Track All Touch points
Scalable Sales, Customer Support & Engagement Platform
Track ROI on every ad campaign. Automatically route candidates to an assigned counselor. Automate outbound calling, and schedule retires.
Provide Quicker Response
Ensure that leads are contacted within 24 hours or less by setting up alerts. Track how soon lead was called, and how many retries were made. Or schedule calls in dialers.
Easily Scalable, Simple Pricing
Our call center is cloud-based. It needs no hardware or software to setup. Or pay per use solution lets you easily scale up or scale down as per seasonal demands.
Resolve Key Challenges For Travel & Hospitality
Multiple Teams & Locations
Capture cost efficiencies with distributed onshore, offshore, and near-shore call centers and provide support in regional languages.
Track All Touch Points
Record customer interactions on every channel including chat, voice, and social to ensure seamless communication.
Improve Key Metrics
Continuously improve customer service performance for FTR, AHT, and time to respond for inbound as well as connect ratios for calls.
Easy Module Configuration
Manage call queues in real-time across multiple campaigns. Prevent escalations and monitor quality with snoop, whisper, and barge in tools.
Ready Connectors With Some Popular CRM Solutions
Improve Your Agent Productivity & Customer Satisfaction With Phonebridge Integration.
Run A Full Featured Contact Center Within Salesforce With CTI Integration.
Experience highly reliable and intelligent contact center within Zendesk.
Deploy Full Featured Contact Center Within Freshdesk With CTI Integration.