Fully Featured Cloud Contact Center Solution For Companies
CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class experience to your customers. Engage with your customers through multiple channels such as voice, email, chat, SMS, and social media.
Choose Based On Your Business Need
Inbound Call Center
CloudAgent allows you to handle incoming business calls professionally, provide your customers and agents with best interaction experience with the best features to support calls. Use features such a skill based routing, automatic call distribution or priority based routing for your customers
Outbound Call Center
CloudAgent helps you to take full control of outbound calls with progressive, preview , predictive or IVR dialers to align your calling process. Agents can use email, chat and sms as additional channels to send information about the interaction with customers
Blended Call Center
CloudAgent can also work as fully featured solution for both inbound and outbound process, call center agents can switch between inbound and outbound calling process depending work flow assigned to them. Agent is equipped with every tool for inbound/outbound calls
How Cloud Agent Helps
To Shift Your Entire Call Center Departments Into A Browser
CloudAgent enables you to connect with your existing and potential customers through various tools. It helps your brand to market your product and services across multiple channels. Automate the way teams interact with customers.
- Outbound Voice Campaigns
- SMS Campaigns
- Predictive Dialer Service
- Live Chat
- Location-based Lead Targeting
In general, acquiring a new customer costs 5 times more than retaining an existing customer. Automate follows-ups with the leads generated through various tailored campaigns. Classify and analyze leads into categories and manage them, from leads to closure.
- Tailored Sales Campaigns
- Lead source and tracking
- Toll Free Service or Inquiry Lines
CloudAgent backs up your call center team with an enterprise-grade Call Center Solution that can be seamlessly integrated with various CRM solutions. This increases efficiency of your support desk.
- Multi-channel help-desk
- Real-time service QA
- Auto connect
- Ticket creation
- Auto-ticket escalation
Engage your existing customers to continue buying your services with help of customer loyalty or brand loyalty activities. Gratifications in form of vouchers or prepaid talk-time etc are popular.
- Discount Coupons
- Prepaid Talk-time
- Multichannel feedback and surveys
Ready-made Integrations For Some Leading Solutions
Get started immediately, If you are using any of the below listed solutions
Improve Agent Productivity & Customer Satisfaction With Zoho Phonebridge Integration.
Experience highly reliable and intelligent contact center within Salesforce.
Run A Full Featured Contact Center Within Zendesk With CTI Integration.
Now Deploy Full Featured Contact Center Within Freshdesk with CTI Integration.
Integrate Unified Service Desk To Popup Customer Information To The Agents.
Using Any Other CRM Solution? Speak With Our Sales Team
Our Main Features
Improve the outbound calling process using our auto dialers. We provide preview, progressive and predictive dialer, choose the dialer as required.
Open APIs helps to integrate customer data with the call center system. Pull in customer data from popular CRMs or custom solution.
Today, mobility is vital and you can monitor the integrated solution from any remote location, you just need an internet connection and a browser.
Tracking the KPI or metrics is must for continuous process improvement. Call recordings, detailed reports and live analytics for decision-making.
All Features Supported For CloudAgent
Call Transfer Advice
Click2call & API
Call Queuing to Department
Office hours profiles
After office hours profiles
Hunt Group Selection Menu
Personnel Selection Menu
Web Access to Recording
Advanced CRM Integration
Call Queue Monitoring/Wallboard
Queue Portion Announcement
Overflow Queue and Hunt Groups
Agent Status Monitoring
SLA (Service Grade) Reports
Queue Analysis Reports
Call Trace Reports
Full Featured ACD
Mobile App for Agent login
Inbound Call Traffic Reports
Abandoned Call Reports
Voice Logger Reports with Playback